{"id":355,"date":"2024-06-04T01:55:47","date_gmt":"2024-06-03T23:55:47","guid":{"rendered":"https:\/\/orillas.eu\/?page_id=355"},"modified":"2024-06-24T20:44:56","modified_gmt":"2024-06-24T18:44:56","slug":"faqs","status":"publish","type":"page","link":"https:\/\/orillas.eu\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h1″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”FAQS” text_direction=”default”][\/split_line_heading][toggles style=”minimal” accordion=”true” accordion_starting_functionality=”default”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHERE DO YOU SHIP TO?”][vc_column_text css=”” text_direction=”default”]\n
\n
\n

We ship internationally with DHL and with Correos in Spain and Portugal.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHEN WILL MY ORDER BE PROCESSED?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

Once your order is confirmed and accepted, our logistics center strives to process it as quickly as possible, usually within 1 to 2 business days. If you place your order before 12 noon, it may be shipped the same day, although we cannot always guarantee this. Orders placed during weekends and holidays will be processed on the next business day. During sale periods, due to increased order volume, an additional 2 to 3 business days may be required to process orders.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”HAS MY ORDER BEEN SHIPPED? WHEN WILL IT ARRIVE?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

Once our logistics center has dispatched your order, the delivery time will vary depending on the shipping method selected at checkout, the shipping company used, and your location relative to our warehouse in Barcelona. Please note that delivery times are in addition to processing times. \u2013 Spain: Premium shipping 24\/48 hours. \u2013 Europe: Standard shipping 3\/7 business days. \u2013 Rest of the world: Customer Care will contact you to provide information about your order.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”HOW CAN I TRACK MY ORDER?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

Once your order has been shipped, you will receive a confirmation email containing a tracking number and link. Please note that it may take up to 48 hours for tracking updates to appear after receiving the notification.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”NON-EU CUSTOMS INFORMATION”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

When you place an order for products on orillas.eu for delivery to a non-European Union country, you may be liable for import duties and taxes, which will be charged when the package reaches its destination. Any additional amount due to customs clearance will be your responsibility. Orillas has no control over such amounts. Customs policies vary significantly from country to country, so for more information, please contact us at customercare@orillas.eu<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHAT SHOULD I DO IF I MISSED THE DELIVERY OF MY ORDER?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

You should contact us at customercare@orillas.com<\/a> so that we can offer you a solution. If you want us to resend the order, you will be responsible for the shipping costs. Additionally, if you prefer a refund, please note that the shipping cost will be deducted.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHAT IS OUR RETURN POLICY?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

Ensure that your items are eligible for return and comply with our return conditions. Items must be returned in their original condition, with all original tags and hygiene stickers still attached, within 30 days from the date of purchase.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”HOW DO I MAKE A SIZE EXCHANGE OR RETURN?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

All orders can be returned for a size exchange or refund within 30 days from receiving the products, provided they have not been washed or used and retain their original tags. To make a size exchange and\/or return, contact us at customercare@orillas.eu<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”HOW IS MY RETURN PROCESSED?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n

Returns may take up to 2 to 3 business days from the delivery date to be evaluated and processed by us. Once your return or refund has been processed, you will receive an email notification. Refunds will be processed through the original payment method used for the order. Depending on your payment method and financial institution, please allow up to 20 to 30 business days for the refunded amount to reflect in your account.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHO COVERS THE RETURN COSTS?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n

Returns are free in Spain and Portugal. However, for the rest of the world, customers will be responsible for shipping and handling costs when returning any unwanted items.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”CAN I CANCEL AN ORDER AFTER IT HAS BEEN PLACED?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n
\n
\n

Unfortunately, we cannot modify your order once it has been placed. Please choose your items carefully and ensure that all shipping information is complete and accurate before placing your order. If you need assistance with an error in your order, please contact our customer care team as soon as possible at customercare@orillas.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”WHERE CAN I FIND INFORMATION ABOUT PRODUCT SUSTAINABILITY?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

For more information about our sustainability practices and our products, visit our website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”HOW CAN I CARE FOR MY GARMENT?”][vc_column_text css=”” text_direction=”default”]\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

Each piece will have specific care instructions found on the composition label inside the garment. Be sure to follow them carefully.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-355","page","type-page","status-publish"],"yoast_head":"\nFAQs - Orillas<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Orillas\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none”...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/orillas.eu\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Orillas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/orillas.official\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-24T18:44:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@orillas\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/orillas.eu\/faqs\/\",\"url\":\"https:\/\/orillas.eu\/faqs\/\",\"name\":\"FAQs - Orillas\",\"isPartOf\":{\"@id\":\"https:\/\/orillas.eu\/#website\"},\"datePublished\":\"2024-06-03T23:55:47+00:00\",\"dateModified\":\"2024-06-24T18:44:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/orillas.eu\/faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/orillas.eu\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/orillas.eu\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/orillas.eu\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/orillas.eu\/#website\",\"url\":\"https:\/\/orillas.eu\/\",\"name\":\"Orillas\",\"description\":\"Embark on the respectful and sustainable fashion journey with Orillas!\",\"publisher\":{\"@id\":\"https:\/\/orillas.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/orillas.eu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/orillas.eu\/#organization\",\"name\":\"Orillas\",\"url\":\"https:\/\/orillas.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/orillas.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png\",\"contentUrl\":\"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png\",\"width\":512,\"height\":512,\"caption\":\"Orillas\"},\"image\":{\"@id\":\"https:\/\/orillas.eu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/orillas.official\/\",\"https:\/\/x.com\/orillas\",\"https:\/\/www.tiktok.com\/@orillas.official\",\"https:\/\/www.instagram.com\/orillas.official\/\",\"https:\/\/es.pinterest.com\/orillasofficial\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs - Orillas","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"FAQs - Orillas","og_description":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none”...","og_url":"https:\/\/orillas.eu\/faqs\/","og_site_name":"Orillas","article_publisher":"https:\/\/www.facebook.com\/orillas.official\/","article_modified_time":"2024-06-24T18:44:56+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@orillas","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/orillas.eu\/faqs\/","url":"https:\/\/orillas.eu\/faqs\/","name":"FAQs - Orillas","isPartOf":{"@id":"https:\/\/orillas.eu\/#website"},"datePublished":"2024-06-03T23:55:47+00:00","dateModified":"2024-06-24T18:44:56+00:00","breadcrumb":{"@id":"https:\/\/orillas.eu\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/orillas.eu\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/orillas.eu\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/orillas.eu\/en\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/orillas.eu\/#website","url":"https:\/\/orillas.eu\/","name":"Orillas","description":"Embark on the respectful and sustainable fashion journey with Orillas!","publisher":{"@id":"https:\/\/orillas.eu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/orillas.eu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/orillas.eu\/#organization","name":"Orillas","url":"https:\/\/orillas.eu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/orillas.eu\/#\/schema\/logo\/image\/","url":"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png","contentUrl":"https:\/\/orillas.eu\/wp-content\/uploads\/2024\/05\/cropped-Captura-de-pantalla-2024-05-22-215738.png","width":512,"height":512,"caption":"Orillas"},"image":{"@id":"https:\/\/orillas.eu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/orillas.official\/","https:\/\/x.com\/orillas","https:\/\/www.tiktok.com\/@orillas.official","https:\/\/www.instagram.com\/orillas.official\/","https:\/\/es.pinterest.com\/orillasofficial\/"]}]}},"_links":{"self":[{"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/pages\/355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/comments?post=355"}],"version-history":[{"count":16,"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/pages\/355\/revisions"}],"predecessor-version":[{"id":1138,"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/pages\/355\/revisions\/1138"}],"wp:attachment":[{"href":"https:\/\/orillas.eu\/en\/wp-json\/wp\/v2\/media?parent=355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}